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Terms of Business

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Your Patient Adviser can give you specific information on your treatment plan but this is a general guide to our Terms and Conditions.

We respectfully request that fees are payable before or on the day of treatment. We regret that treatment will only be given to patients with up to date accounts.

As clinical time has been reserved exclusively for you we may require a deposit. If you need to change the appointment we require at least 2 working days notice (for more complex cases there maybe longer notice required please – see full terms and conditions of your treatment plan). A deposit will not be refunded without the required notice.

Patients who are not registered as regular dental patients with a dentist will be required to pay the full fee of an emergency dental appointment prior to seeing the dentist.

Failure to attend an appointment may result in being charged at £20 per fifteen minutes of an appointment of part of 15 minutes.

Treatment plans are estimates and we will endeavour to inform you should the charges change once the treatment plan has started .Additional procedures will be carried out if essential and in the best interest of the patient.

Estimates are valid for four months from the date of the treatment plan.
For your convenience we accept cash, cheques with a valid guarantee card, debit cards and credit cards (excluding American Express). We are also able to arrange interest free credit for many treatments – please ask a Patient Advisor for details.

Regarding laser hair removal procedures – The clinician will not accept any liability for any patient who exposes themselves to the sun before, after or during treatment without the recommended application of sun protection products. If the clinician suspects there has been any unprotected sun exposure when the patient attends an appointment for treatment the clinician will refuse to treat and the patient be responsible for the full fee of that appointment.

Please refer to your clinician or a Patient Advisor for full terms and conditions of business.

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Patient Reviews

I received amazing care. I am a nervous patient and I was treated with fantastic care. Thank you for being so caring and professional, you have helped me overcome my fear of the dentist.

P Williams, October 2022
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The Dental Spa have always offered me fantastic dental treatment and advice. I always recommend this practice to my friends and family!

Anon, 2018
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Thank you so much for helping me achieve the smile I've always wanted. I can now smile with confidence!

Anon, 2018
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Thank you for giving me fantastic straight teeth. I cannot tell you how much my confidence has grown. I wish you all the best success.

Anon, 2018
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